Please read the following carefully:
These boards are truly unique; each board is a different shape and size and each resin pour creates a variation on the look of the waves.
We mainly use boards with small cracks; these are carefully filled and sanded back before they are painted. You will be able to see the filling on the back and possibly on the front. As these boards travel a long way to be here with us, we can not bear to throw away the cracked ones. It is after all a natural characteristic of wood and filling the small cracks makes them more valuable, both in time worked on them and in the fact that we have reclaimed these slices.
We hand paint the boards, then add the resin waves, this is a completely hand done process, and we do it here in our Melbourne studio.
This is a process that can not be controlled, each piece comes out different.
We see this as a feature of the product.
The ‘sand banks’ (lower areas in the resin pour where the resin has pulled away an created a ‘sand-bank/pool’ area), are also unique to this process and not to be seen as a fault.
Each piece is lovingly and carefully made and the variations are what make the pieces unique.
The wood may develop small cracks along the edges, as wood is a living material it is prone to ‘move’ depending on humidity and temperature.
We do not send out boards with cracks, however, they could develop at any time, especially if used in water play.
Let us know if the board arrives with big cracks, this needs to be done within a week or so of receipt, we are happy to replace in that case.
As we do not control how and where the boards are used (hot, cold, wet, dry etc) we do not replace boards with cracks that may develop once in your possession.
In regards to the colour: this set of 3 is done in aqua, again, a hand painted process, so although the colours will be similar, the actual look of each one may be different.
Age 2+
Prompt shipping and expert packing
Because of our long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can provide an array of shipping options. Our warehouse staff is highly educated to pack your items precisely according to the specifications we offer. Before they are shipped, your goods will be thoroughly examined and secured. Everyday, we send to thousands of customers across different countries. This is a testament to our determination to become the largest online retailer worldwide. The warehouses and centers for distribution are situated in Europe, as well as the USA.
Note: Orders that contain more than one item are assigned a particular processing period dependent on the particular product.
We will carefully examine all items ordered before shipping. The majority of orders today are shipped in 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
The inventory is constantly changing and we do not completely manage it because of the fact that multiple parties are involved, including our warehouse and factory. This means that the actual stock could fluctuate at any moment. Be aware that your order may become unfulfilled when you have placed the order.
Our policy lasts for a period of 30 days. We cannot replace or refund your purchase when it's been 30 days since the purchase.
To be eligible for a return your item must be in good condition and in the same condition that you received it in. You must have the item in its original packaging.
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